Shipping

Local Orders (Egypt): Orders are processed within 2-3 business days. Delivery times vary depending on location.

International Orders: Shipping times depend on the destination and carrier. Additional customs fees may apply and are the responsibility of the buyer.

Tracking: Once your order has been shipped, you will receive a tracking number.

Damaged or Defective Items

If you receive a damaged item, please notify us within 24 hours of receiving your order with clear photos of the product and packaging. We will arrange an exchange or store credit.

Artisan Integrity & Handmade Variations

Each Mounaya piece is handcrafted, meaning slight variations in color, texture, and design may occur. These are not defects but part of the uniqueness of handmade artistry.